• Express home delivery to Hong Kong SAR, Macau, Taiwan, Singapore & India, UAE, Qatar, Australia, Switzerland, New Zealand, Japan, Malaysia, South Korea, Kuwait, Bahrain & Vietnam. We take care of customs, Taxes and shipping costs.

  • For customers in other countries, please contact us for shipping confirmation before purchasing.

Note: TV ships with Type C or Type M plug. You may need to buy a seperate universal adapter to use the plug.

Shipping Policy

  • Delivery Area: We currently deliver throughout Hong Kong, including Hong Kong Island, Kowloon, and the New Territories, Macau, Taiwan, Singapore & India, UAE, Qatar, Australia, Switzerland, New Zealand, Japan, Malaysia, South Korea, Kuwait, Bahrain & Vietnam.

  • Processing Time: Orders are processed within 1 working day after payment confirmation.

  • Delivery Time: Standard delivery time is 4-15 days after dispatch.

  • Shipping Cost:

    • Free shipping on all orders.

  • Delivery Partner: Deliveries are handled by our trusted logistics partners to ensure safe and timely arrival.

  • Delivery Notification: Once your order is dispatched, you will receive an email with tracking information.

Special Note:
All TVs are double-checked for quality and securely packed before dispatch. In case of any transit damage, please report within 24 hours of delivery.

Warranty Policy

  • Warranty Period: 1-year limited warranty from the date of delivery.

  • Coverage:

    • Manufacturing defects in material or workmanship.

    • Hardware faults under normal usage conditions.

  • Exclusions:

    • Physical damage after delivery.

    • Unauthorized repairs or modifications.

    • Damage due to misuse, accidents, or electrical surges.

  • Warranty Support:

    • Contact us via email at support@plustvglobal.com with your Order ID and description of the issue.

    • We offer free pick-up and replacement for eligible warranty claims within Hong Kong.

  • Replacement/Refund Policy:

    • Replacements or Full refund are provided to all customers for period of 1 year from date of Delivery.

    • Full refunds or replacements will be processed for manufacturing faults, transit damages.

    • No need for repairs or spare parts. We are obsessed with providing 5 star customer service.